Work from Home as a Customer Service / Order Entry Representative (100% Remote)

Are you looking for a 100% remote, full-time opportunity with competitive pay and benefits? Do you enjoy helping customers and ensuring seamless order processing? If so, we have the perfect role for you! We are hiring Customer Service / Order Entry Representatives to provide top-notch support to our customers while working from the comfort of your home.

Your Role as a Customer Service / Order Entry Representative

As a Customer Service / Order Entry Representative, your primary responsibility will be to assist customers with order placement, inquiries, and troubleshooting. Your role will ensure smooth order processing and customer satisfaction.

Key Responsibilities:

✔ Answer inbound calls and emails, enter customer orders, and make outbound calls as needed
✔ Process optical product orders accurately and within deadlines
✔ Provide order status updates, shipping details, and associated fees
✔ Research and resolve customer inquiries using updated resources and technology
✔ Communicate with internal teams to ensure timely order fulfillment
✔ Troubleshoot customer issues efficiently and provide resolution support
✔ Maintain accurate records of customer interactions and transactions
✔ Deliver high-quality customer service with professionalism
✔ Meet key performance metrics and adhere to company policies
✔ Participate in training and team discussions to improve workflow

What You Need to Succeed

Required Qualifications:

✅ High school diploma or equivalent
✅ PC proficiency in a Windows-based environment
✅ Strong skills in MS Office (Excel, Word)
✅ Excellent written and verbal communication skills
✅ Ability to multitask, work under pressure, and resolve customer conflicts professionally
✅ Adaptability to change and business demands

Preferred Qualifications:

🔹 Bachelor’s degree
🔹 Prior customer service or call center experience
🔹 Proficiency in MS Outlook

Work Schedule & Training

  • Start Date: April 14, 2025

  • Training Hours: 9 AM – 6 PM (Monday – Friday)

  • Regular Hours: 10 AM – 7 PM (Monday – Friday)

  • Training Duration: 4-6 weeks (remote, on-camera training required)

Compensation & Benefits

💰 Pay: $17.00/hr, with opportunities for growth
💼 Full-Time Benefits (for eligible employees):

  • Medical, dental, vision, and life insurance

  • Group life insurance, supplemental health benefits

  • Short- and long-term disability coverage

  • Paid family leave (for applicable states)

  • 401k and tuition reimbursement

  • Eyewear discounts

  • Paid time off: Vacation, sick leave, holiday pay, and Birthday PTO

APPLY HERE

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